Create a new solution article in Freshservice knowledge base.

Create a new solution category in Freshservice knowledge base.

Create a new solution folder in Freshservice knowledge base.

Create a new ticket in Freshservice.

Add a note to a ticket in Freshservice.

Delete a solution article from Freshservice knowledge base.

Delete a solution category from Freshservice knowledge base.

Delete a solution folder from Freshservice knowledge base.

Delete a ticket from Freshservice.

Get a specific agent from Freshservice by ID.

Get a specific solution article from Freshservice by ID.

Get a specific solution category from Freshservice by ID.

Get a specific solution folder from Freshservice by ID.

Get a ticket by ID from Freshservice.

Get tickets from Freshservice matching filter criteria.

List agents in Freshservice.

List all solution articles in a Freshservice folder.

List all solution categories in the Freshservice knowledge base.

List all solution folders in the Freshservice knowledge base.

List tickets in Freshservice.

Send a reply to a ticket in Freshservice.

Update a solution article in Freshservice knowledge base.

Update a solution category in Freshservice knowledge base.

Update a solution folder in Freshservice knowledge base.

Update a ticket in Freshservice.